Control Room Operator

Hardisty, AB

Position Details

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Location: Hardisty, AB
Job Status: Permanent Full-time 
Department: Terminal & Pipeline Operations


Reporting to the Control Room Team Leader the Control Room Operator is responsible for carrying out and ensuring safe, reliable control room operations of Gibson’s Terminals, Pipelines and other assets. The position has the responsibility and accountability in contributing to the efficient running of the operations to meet our customers needs.


  • Responsible for operating an assigned Control Room console (Deliveries, Receipts, Pipeline/Transfers and Edmonton/Frac).
  • Provide input on Alarm management.
  • Monitor Leak Detection.
  • Liaises with Shipper Services and connecting carriers pertaining to batch schedules.
  • Responsible for maintaining the volume movements and blending requirements as scheduled.
  • Monitor vessel capacity levels.
  • Compile trends for analysis.
  • Communicate with customers regularly and professionally.
  • Report problems through Maximo or SAS.
  • Conduct ticket entry as required and volume balance.
  • Maintains safe, reliable operations in compliance with regulations, operating agreements, and Company standards.
  • Participate in creating positive working relationships with internal and external stakeholders.
  • Participate in training and talent development programs targeted at attaining applicable job skills and increased accountability at all levels of operations.
  • Demonstrates a personal commitment and proactive approach to Environment, Health & Safety (EH&S) through participation in all applicable programs and ensures safe operation of the office, team or unit and compliance with all Company EH&S policies and procedures.
  • May perform other duties as assigned.
  • Participate in competency training to achieve Control Room Operator Level 2 as per the Agreement.


Functional Technical Skills:

  • Knowledge and ability to support and work within an Operations Management System structure.
  • Strong operational knowledge and ability as it relates to crude oil processing (upstream and downstream) as well as terminal and pipeline facilities. Solid understanding of equipment, reliability and operational processes.
  • Knowledge and ability to apply relevant technical and regulatory codes and standards to operations.
  • Proven demonstrated competency with oral and written communication.
  • Ability to prioritize assignments, deal with interruptions, make quick on the spot decisions, and meet deadlines in a fast-paced environment.
  • Represent and promote the company in a responsible, positive and professional manner.
  • Ability to foster strong relationships; customer service focused. 
  • Work collaboratively and effectively with functional areas and other operating areas.
  • Exhibits commitment to quality and safety by evaluating project related processes and making necessary changes, as needed.
  • Strong time management and organizational skills.
  • Ability to work safely at all times.
  • Self-managed; ability to work in a team environment.


  • Grade 12 Diploma or GED is required.
  • Basic computer skills and proficient using MS Office.
  • Valid Class 5 Alberta Driver’s License.
  • Current safety certificates e.g. WHIMIS, TDG, H2S Alive, Standard First Aid, Confined Space.
  • Previous Control Room experience and/or a Technologist Diploma or Trades Certification, or a combination of experience and post-secondary education, is considered an asset.
  • Proficient use of SCADA as it relates to control, trending, alarms and trouble shooting, is an asset.
  • May require FPHO.


  • 12 hours rotating day and night shifts at operating console in office environment.

Please note: 

All employment offers are contingent upon completion of satisfactory background check, which, depending upon the position and function you are applying for, may include the following: criminal background check, employment references, employment verification, credit inquiry check and education/credential verification. 

This job is subject to pre-employment drug and alcohol screening as outlined in Gibson Energy’s Drug & Alcohol Policy. All employment offers are contingent upon a successful completion of this screening process.

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